30 Days After Delivery
Eligible returns and exchanges must be requested within 30 days from the date the order is delivered to the customer.
Rosavelle Customer Care
Refund Policy
We want every Rosavelle order to feel thoughtful, comfortable, and supported from purchase to delivery. This Refund Policy explains how returns, exchanges, refunds, damaged items, incorrect items, and order concerns are handled for our beauty, skincare, makeup, brush, and organizer selections.
30-Day Window
Eligible returns and exchanges may be requested within 30 days after delivery.
Free Returns
Rosavelle supports free returns and exchanges for eligible orders within the policy period.
Care First
Our support team is available 24/7 to help review order concerns and next steps.
Clear, Calm, Supported
A polished policy experience for beauty orders, returns, exchanges, and customer care.
Policy Overview
A Return Experience Designed With Clarity
Rosavelle offers free returns and exchanges within 30 days for eligible items. We built this policy to give customers a straightforward path when an order is not quite right, arrives with an issue, or needs to be exchanged for a more suitable item.
Because beauty products are personal-use items, returned products must meet the condition requirements listed in this policy. Items should be unused, unopened when applicable, and returned with original packaging, accessories, inserts, seals, and protective materials whenever possible.
Refunds are issued to the original payment method after the returned item is received and inspected. Processing times may vary depending on payment provider timelines, but our support team will help keep each case clear and organized.
Step 01
Review Eligibility
Confirm that the item is within the 30-day window and meets the return condition requirements.
Step 02
Prepare The Item
Keep the product, packaging, order details, and any included components together for review.
Step 03
Send The Return
Follow the return instructions provided by Rosavelle customer care for eligible items.
Step 04
Receive Resolution
After inspection, eligible refunds or exchanges are completed according to this policy.
Eligibility
What Can Be Returned Or Exchanged
Our return standards are designed to protect product quality, customer safety, and a premium shopping experience across makeup, skincare, brushes, organizers, and beauty accessories.
Unused And Complete
Items should be unused, clean, unopened when applicable, and returned with original packaging, inserts, seals, and accessories.
Hygiene-Sensitive Items
Used cosmetics, opened skincare, applicators, and personal-care items may be limited or ineligible when hygiene standards cannot be verified.
Refunds Or Exchanges
Eligible orders may qualify for a refund to the original payment method or an exchange based on item availability and review outcome.
Return Process
How To Request A Return
To keep the process smooth, please gather your order number, the email address used at checkout, the item name, and a brief explanation of the issue before contacting support. For damaged, defective, or incorrect items, clear photos help our team review the concern more quickly.
Please do not send items back without return instructions. Returns that are shipped without approval or required order details may take longer to locate, review, or process.
01
Confirm The Order Information
Prepare the order number, customer name, checkout email, delivery date, item name, and the reason for the return or exchange request.
02
Include Photos When Needed
For damaged packaging, defective items, incorrect products, missing pieces, or visible quality concerns, include clear photos for faster review.
03
Follow Return Instructions
Once the return is approved, Rosavelle customer care will provide the next steps for sending the item back for inspection.
04
Inspection And Final Review
After the item is received, it will be inspected. Eligible refunds or exchanges are then completed based on the approved resolution.
Detailed Policy
Important Refund And Exchange Notes
These details explain how different return situations are reviewed, including payment timelines, damaged orders, incorrect items, promotional discounts, and items that may not qualify.
Refund Method
Original Payment Method
Approved refunds are issued to the original payment method used at checkout. Bank or card processing times may vary after the refund is released.
Inspection
Review Before Approval
Returned items are inspected before a refund or exchange is finalized. Items that do not meet policy conditions may be declined.
Exchanges
Based On Availability
Exchanges are available for eligible items when replacement inventory is available. If an exchange cannot be completed, a refund may be offered.
Damaged Items
Report Promptly
If an item arrives damaged, defective, or visibly affected in transit, please keep the packaging and provide photos during the review.
Incorrect Items
Order Mismatch Review
If the item received does not match the order confirmation, customer care will review the concern and arrange the proper next step.
Promotions
Discounted Orders
Refunds for promotional orders reflect the amount actually paid after automatic discounts, including subscriber savings or selected product offers.
Shipping
Free Return Support
Eligible returns and exchanges within the policy window qualify for free return support according to the approved return instructions.
Final Sale
Limited Exceptions
Items marked final sale, clearance-only, used, opened for personal use, or unable to meet hygiene standards may not be eligible for return.
Processing
After We Receive It
Refund processing begins after the return is received and inspected. Payment provider timelines may affect when funds appear.
Condition Standards
How To Keep A Return Eligible
Beauty products require careful handling. To help protect the return review, please keep the item in its original condition until the return is fully resolved. This is especially important for skincare, makeup, applicators, cosmetic tools, and items with seals or protective packaging.
✓
Keep all original packaging, inserts, seals, labels, accessories, and protective materials whenever possible.
✓
Avoid using, testing, washing, altering, or disposing of the item before return approval is complete.
✓
For damaged or incorrect items, keep the shipping box, packaging material, and product contents together.
✓
Include the correct order information so the return can be matched to the original purchase quickly.
24/7 Support
Our customer care team is available at any time to help with orders, returns, exchanges, and product concerns.
Free Shipping
Every Rosavelle order includes free shipping, with delivery within 3–5 business days.
Automatic Savings
Email subscribers receive an automatic 15% sitewide discount, and selected products may receive automatic 20% offers.
Free Returns
Eligible items qualify for free returns and exchanges within 30 days according to this policy.
How long do I have to request a return?
Eligible returns and exchanges may be requested within 30 days after the order is delivered. Requests made after the 30-day window may not qualify unless Rosavelle determines that an exception is appropriate for the specific order issue.
Do I need to pay for return shipping?
Rosavelle offers free returns and exchanges for eligible items within the policy window. Please follow the approved return instructions provided by customer care so the return can be tracked and reviewed correctly.
When will I receive my refund?
Approved refunds are processed after the returned item is received and inspected. Once released, the refund is sent to the original payment method. The time it takes for funds to appear may depend on the bank, card issuer, or payment provider.
Can I return opened skincare or makeup?
Because skincare and makeup are personal-use products, opened, tested, used, or altered items may not be eligible for return when hygiene standards cannot be verified. If there is a quality concern, damaged item, or incorrect item, please provide photos for review.
What should I do if my item arrives damaged?
Please keep the product, packaging, shipping box, and all included materials. Clear photos of the item, packaging, and shipping label can help our customer care team review the issue and arrange the proper resolution.
Can I exchange an item instead of receiving a refund?
Eligible items may be exchanged when replacement inventory is available. If the requested replacement is unavailable, Rosavelle may offer a refund to the original payment method or another suitable resolution.
Are promotional items refundable?
Refunds for discounted orders are based on the amount actually paid after automatic discounts. Selected promotional products may have additional terms if clearly marked, and items marked final sale may not qualify for return.
How do I contact Rosavelle about a return?
You can use the contact link below for return questions, exchange support, damaged-item review, incorrect-item concerns, or refund updates. Please include your order number and the email used at checkout.
Need Help With A Return Or Refund?
Rosavelle customer care is available to help review eligible returns, exchanges, damaged items, incorrect items, and refund questions. Please include your order number and the email address used at checkout when reaching out.
Business Name: Rosavelle
Address: 240 Hood St, Calhoun, GA 30701, United States
Email: support@rosavelle.pics
Phone: +1 (478) 286-8447